Australian customer has 20+ agents. The requirement was to implement an inbound & outbound call center on Amazon Connect.In the first phase 6+ inbound call
Background Client: A small-sized Online Education portal. Location: USA Objective: To automate note-taking and session management during customer calls usingAmazon Connect, Amazon Lex, DTMF (Dual-Tone
Background A Logistic company in UK aimed to improve its call handling and reduce wait times by integrating Amazon Connect with Salesforce & then with
Background A mid-sized travel company in New Zealand faced challenges managing inbound and outbound call information from their customer support operations. They used Amazon Connect
Background A leading logistic company in the UK aimed to improve its reporting capabilities to better monitor IVR interactions, agent performance, and overall operations. By
Migration to Amazon Connect from AirCall Amazon Connect is revolutionizing the customer service domain. Recently we completed a migration project for a customer where we
Client Overview Client: Global Consumer CorporationIndustry: Customer Service and SupportPrevious CRM: SalesforceCurrent CRM: Microsoft DynamicsContact Center Solution: Amazon ConnectIntegration Partner: OctavebytesProduct Used: MSCRM CTI Connector
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Contact centers are a critical touchpoint for businesses to engage with their customers, but they can also be a major source of frustration for both
Why KPIs are important for contact centers? Key Performance Indicators(KPI’s) have driven inter-company development for many years prior to the advanced technical software capabilities we
