Amazon Connect
Amazon Connect is an easy to setup Omnichannel Cloud Contact Center. It delivers dynamic, natural and personalised experiences to enhance Customer Experience at a lower cost. If you are looking for a cloud solution for your Contact Center which provides a unified experience across multiple channels, such as Voice, Chat, and Email, welcome to Octavebytes Amazon Connect page.
Octavebytes help you to uncover the benefits which Amazon connect will bring for your business.
Amazon Connect integrations
Octavebytes as an AWS Partner has developed Octave Agent Desktop , MS CRM CTI Connector and Hubspot CTI Connector to extend the cloud contact center functionality.
- Octave Agent desktop delivers advanced seamless integration with the Amazon connect. With Octave Agent Desk, agents can have customised dashboard, realtime reporting stats and many more features like wrap-up and customer management.
- Octave HubSpot CTI Connector is specifically developed for Amazon connect customers who are looking for seamless integration between HubSpot and Amazon Connect.
- Octave MS CRM CTI Connector is specifically developed for Amazon Connect customers who are looking for seamless integration between MS CRM and Amazon Connect
Our Passion: Elevating the Customer Experience
At Octavebytes, our core passion lies in enhancing the customer experience. We believe that exceptional customer interactions are the foundation of successful businesses. With our expertise and dedication, we’re here to help you deliver a customer experience that stands out from the rest.
Specialization: Crafting Next-Generation Contact Centers
We specialize in the design and delivery of cutting-edge contact center solutions. Whether it’s Amazon Connect, Amazon Lex, Cisco Cloud, or a custom in-house cloud-based system, we have the knowledge and skills to tailor a solution to your unique needs.
Our Mission: Empowering Businesses Through Cloud Technology
Our primary focus is to assist businesses in improving customer engagement while harnessing the full potential of cloud technology. By leveraging our expertise, you can maximize the benefits of the cloud, enhancing your ability to connect with customers and elevate your operations.
We look forward to collaborating with you to create a customer experience that leaves a lasting impression and drives your business to new heights.
Our Expertise: Enriching Customer Experience
At Octavebytes, our core focus is on developing products and solutions that enrich the customer
experience. We believe that satisfied customers are at the heart of every successful business. With our expertise and dedication, we’re here to transform the way you engage with your customers.
Amazon Connect
At Octavebytes our team of experts is dedicated to optimizing Amazon Connect’s features, including Lambda integration, to deliver tailored solutions that propel your contact center to new heights. Partner with us to redefine customer engagement and elevate your business to the next level.
CTI/CRM Integration: Seamless Communication
We specialize in integrating Computer Telephony Integration (CTI) with Customer Relationship Management (CRM) systems, creating a seamless communication experience for your organization.
IVR Integration: Personalized Service
Our IVR (Interactive Voice Response) integration solutions allow for personalized customer interactions and quicker problem resolution.
Wallboards: Real-Time Performance Monitoring
Stay in the know with our real-time performance monitoring through customized wallboards, keeping you informed about key metrics and performance.
Customized Reporting: Tailored Insights
Our customized reporting solutions provide you with tailored insights, allowing you to monitor and assess your performance in a way that suits your unique needs.
AI & Natural Language Automation
We are at the forefront of AI and natural language automation, harnessing the power of cutting-edge technology to streamline customer interactions and enhance efficiency.
We’re excited to partner with you to transform the customer experience and elevate your business operations to new heights.
Our Approach: Revolutionizing the Customer Experience
At Octavebytes, our overarching goal is to revolutionize the customer experience by harnessing the latest technology trends. We believe that innovation is the driving force behind transforming ordinary customer interactions into extraordinary ones. With our commitment to staying on the cutting edge, we provide a comprehensive range of services to our valued customers and partners.
Discovery: Understanding Your Unique Needs
The first step in our process is discovery. We work closely with you to gain a deep understanding of your unique requirements and challenges. By delving into the specifics of your business, we can tailor a solution that perfectly fits your needs.
Design: Crafting Tailored Solutions
Our design phase is where creativity and technical expertise converge. We craft customized solutions that leverage the latest in cloud and on-premises technology to create a call center solution that is perfectly aligned with your goals.
Implementation: Bringing Your Vision to Life
The implementation phase is where your vision becomes reality. Our team of experts ensures a seamless transition from concept to a fully functioning call center solution. We’re dedicated to making the entire process as smooth and efficient as possible.
Cloud & On-Prem Call Center Solutions: The Best of Both Worlds
We offer a range of options, including cloud-based and on-premises call center solutions. Whether you prefer the flexibility of the cloud or the control of an on-premises solution, we have you covered.
Our commitment to innovation and our client-centric approach ensure that the customer experience is not just improved but revolutionized. We’re excited to work with you to make this vision a reality.
Why Octavebytes?
We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect. We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.
