Amazon Connect - Agents

Amazon Connect

Amazon Connect is an easy to setup Omnichannel Cloud Contact Center. It delivers dynamic, natural and personalised experiences to enhance Customer Experience at a lower cost. If you are looking for a cloud solution for your Contact Center which provides a unified experience across multiple channels, such as Voice, Chat, and Email, welcome to OctaveBytes Amazon Connect page.

OctaveBytes help you to uncover the benefits which Amazon connect will bring for your business. Some of the key benefits are;

Easy to Deploy Cost Saving Scalable
You can set up a contact center in a few easy steps, add agents who are located anywhere, and start engaging with your customers.
Save up to 80 percent compared to traditional Contact Center solutions with no upfront cost, long-term commitments, or licence charges etc.
Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working remotely.

Amazon Connect integrations:

Octavebytes as an AWS Partner has developed Octave Agent Desktop , MS CRM CTI Connector and Hubspot CTI Connector to extend the cloud contact center functionality. 

  1. Octave Agent desktop delivers advanced seamless integration with the Amazon connect. With Octave Agent Desk, agents can have customised dashboard, realtime reporting stats and many more features like wrap-up and customer management.
  2. Octave HubSpot CTI Connector is specifically developed for Amazon connect customers who are looking for seamless integration between HubSpot and Amazon Connect.
  3. Octave MS CRM CTI Connector is specifically developed for Amazon Connect customers who are looking for seamless integration between MS CRM and Amazon Connect
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What do we offer?

Innovate your Customer Experience with us;

We are passionate about the customer experience. We have the expertise to help you deliver an exceptional customer experience. We specialise in the design and delivery of Amazon Connect, Amazon Lex, Cisco Cloud or in-house a cloud-based contact center solution. Our focus is to help businesses improve customer engagement, while maximising the benefits of the cloud.

We develop products and solutions to enrich customer experience. We are focused on AI & natural language automation, chat-bots, CTI/CRM, IVR integration, user experience design, analytics, WFO, Wallboards & customize reporting.

Our Goal is to revolutionise the customer experience by using the latest technology trends. We offer services to our valued customers/partners from discovery, design, and implementation of cloud & on-prem call center solutions.

Amazon Connect
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Why OctaveBytes?

We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect.

We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

BOOK A DEMO

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