Octave HighLevel CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between HighLevel and Amazon Connect.
Amazon Contact Control Panel (CCP) runs inside HighLevel CRM and allows agents to use call control in using an embedded softphone.
Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.
Octave HighLevel CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time. By using Octave CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field).
All your Contact Center Administrator needs is one-time configuration and there you go.
We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.