Gohighlevel CTI Connector
Integrate your HighLevel CRM with Amazon Connect
Octave HighLevel CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between HighLevel and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside HighLevel CRM and allows agents to use call control in using an embedded softphone. Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.
- Agent can change states e.g. Ready, Not-ready, Break.
- Agent can manage call controls like answer, hold, transfer, end.
- Phone Call Activity is automatically linked to a matched caller.
- Flexible pricing with 24/7 Octave Standard Support included.
Phone Call
Activity is automatically linked to a matched caller.
Agent
can change states e.g. Ready, Not-ready, Break.
Customized Dashboard
Built-in Channel and Queue based reporting agent dashboard.
Quick Onboarding
Built on industry standards make it flexible to integrate with your existing CRM application.
Equip your agent with the right tools
Octave HighLevel CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time. By using Octave CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field). All your Contact Center Administrator needs is one-time configuration and there you go.
What Octave HighLevel CTI Connector got out-of-box?
- Agent State Change
- Call Control Management
- Screen Popup
- Click to Dial
- Search by multiple fields
- Phone Call Activity
- Flexible pricing with 24/7 Octave Standard Support included
Flexible Pricing
- Pay per seat and utilize as much you like.
- Option to have customized plans.
- Two weeks free trial.
- No upfront setup cost.
- 24/7 Octave Standard Support included.
