CRM Integration with Amazon Connect

CRM Integration with Amazon Connect

Are you looking to streamline your customer service and increase efficiency? Look no further. We are here to provide the integration service for your CRM with Amazon Connect.

Amazon Connect provides out-of-the-box integration for Salesforce, Zoho & Zendesk to set up this; our experts can support you. Moreover, Our CTI Connectors ( Hubspot, MSCRM ) allow you to seamlessly connect your CRM system with Amazon Connect, creating a powerful tool that enhances your customer service experience. With this integration, you can:

  • Access customer information in real-time: Customers’ information is automatically displayed on the agent’s screen when they contact your service team. This eliminates the need for agents to search for customer information, reducing response times and increasing customer satisfaction.
  • Improve call routing: Amazon Connect uses advanced algorithms to route calls to the appropriate agent based on skill level, language, and other criteria. This ensures that customers are connected to the right agent quickly and efficiently.
  • Increase efficiency: With automatic call logging and note-taking, agents can spend more time on customer interactions and less time on administrative tasks. This improves overall efficiency and productivity.
  • Personalise the customer experience: With access to customer history and information, agents can provide personalised support and recommendations to customers. This improves the overall customer experience and increases customer loyalty.

 

Our CTI Connectors are easy to set up and customizable to your specific needs. Our team of experts will work with you to understand your business requirements and create a tailored solution that meets your needs. We have a flexible pricing model, “Pay as you go”. 

 

Ready to take your customer service to the next level? Contact us today to learn more about our CRM CTI Connectors integration with Amazon Connect and how it can benefit your business. Contact us today at sales@octavebytes.com

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

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