Octavebytes is innovating the customer experience. As an AWS Select Tier Services partner, we specialize in the design, delivery & migration of businesses to Amazon Connect, a next-generation cloud call centre. Our expertise is focused on CTI connectors, enterprise-level integration, customer experience, customized reporting, AI Chatbots and Omnichannel. Customer Experience is the core of our product development and solution design strategy. We believe customer interactions should be Easy, Effective, Consistent and Insightful across all channels.
Octave Agent Desktop is an Omnichannel agent dashboard application designed for Call Center Agents. It is a feature rich application which helps your agent to handle voice and chat interactions in parallel. Its out of box dashboard provides a quick insight on performance and current Contact Center Matrixes.
Amazon Connect is easy to set up Omnichannel Cloud Contact Center. It delivers dynamic, natural and personalised experiences to enhance Customer Experience at a lower cost. If you are looking for a cloud solution for your Contact Center which provides a unified experience across multiple channels, such as Voice, Chat, and Email, welcome to the Octavebytes Amazon Connect page.
Octavebytes help you to uncover the benefits which Amazon connect will bring to your business. More details
We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.
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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.