AWS Amazon Connect partner
Everything your contact center needs on Amazon Connect.
Octavebytes migrates contact centers to Amazon Connect, builds the flows, bots and integrations around it, and offers products around it: CRM connectors, a campaign manager and call intelligence.
- AWS Select Tier Services Partner
- Amazon Connect Service Delivery Partner
- Amazon Connect Ready Partner
- AWS FTR-certified connector
- On AWS Marketplace
- Move from Cisco, RingCentral, AirCall or your current platform.
- Build flows, routing, bots, messaging and integrations.
- Extend with CRM connectors, campaigns and call intelligence.
- Run with support and improvement after go-live.
What we do on Amazon Connect
Amazon Connect is the center of everything we offer.
Migration
Move from a legacy or cloud contact center in phases, without a single high-risk cutover.
See migration →
Setup and custom builds
New contact centers, flows, routing, telephony, reporting and integrations.
See services →
Bots and AI
Chatbots, voice bots and agent-assist, built on AWS AI services and connected to your systems.
See bots and AI →
Banking and regulated voice
Outbound campaigns, fraud verification and voice AI in Urdu and English.
See banking →Products for your Amazon Connect contact center
Built by us. Pay per seat, with a free trial.
Amazon Connect for HubSpot
Softphone, screen-pop, call logging, SMS and WhatsApp inside HubSpot. Pay per seat, with a 7-day free trial.
See HubSpot →Amazon Connect for Dynamics 365
Built on Channel Integration Framework 2.0 with Omnichannel support.
See Dynamics 365 →Other CRMs
GoHighLevel, SuiteCRM, Salesforce and custom integrations.
See other CRMs →Campaign Manager New
Outbound voice, SMS and email campaigns for Amazon Connect, Genesys, Avaya and other contact centers.
See Campaign Manager →AI Quality Management Coming soon
Score your calls with AI against your own scorecard.
See AI QM →Call intelligence
Transcripts, sentiment and AI summaries written to the CRM record.
See call intelligence →Why Octavebytes
A specialist partner for Amazon Connect.
- We work on one platform. Amazon Connect is what we build on, not one of forty things we resell.
- We have shipped products on it. Our CRM connector passed the AWS Foundational Technical Review and is on AWS Marketplace.
- It runs in your AWS account.
- You can buy through AWS. Purchases can count toward your AWS commitment. View listing
- Teams in the USA, UK and Pakistan.
Questions we hear
Do we need Amazon Connect already?
No. We can design and launch a new Amazon Connect contact center, or migrate you from your current system. If you already run it, we extend it. See what we do.
How do you migrate without disrupting service?
In phases: build in parallel, move numbers in batches, retire the old system last. See how a migration runs.
Who pays for what?
For projects, you pay Octavebytes a fixed estimate or hourly rate. For products, a per-agent subscription. You pay AWS for Amazon Connect usage and phone numbers. See the cost breakdown.
Where does the software run, and where does my data go?
In your AWS account, in the region you choose. Read about security.
What support is included?
Paid plans include 24/7 support. Projects can be followed by a support agreement.
Let's talk about your contact center.
Tell us what you run today and what you want next. An Amazon Connect expert will reply with honest next steps.