Supervisor Case Management

Amazon Connect Cases enables your customer service organisation to track, collaborate, and resolve customer cases.

A case represents a customer's issue. It is created to record the customer's issue, the steps and interactions taken to resolve the customer's issue, and the outcome.

Octavebytes has developed a Supervisor Case Management Tool, a cutting-edge web application tailored for the seamless management of Amazon Connect cases.

Feature Set

Why Octavebytes?

We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

Plan Your Way to Motivate Employees

Employees expect flexibility in their work schedules — especially when there have been long shifts with remote and hybrid working models. Continuous improvement in their working tools could convert them from frustrated to ‘happy’ employees.

Working with right people

We are AWS Select Tier Services partner company. We are doing everything which makes us your right partner for Amazon Connect. Stay tuned on our blogs & news section for more details.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Hello there
Hello there
Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

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