Amazon Connect Cases enables your customer service organisation to track, collaborate, and resolve customer cases.
A case represents a customer's issue. It is created to record the customer's issue, the steps and interactions taken to resolve the customer's issue, and the outcome.
Octavebytes has developed a Supervisor Case Management Tool, a cutting-edge web application tailored for the seamless management of Amazon Connect cases.
We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.
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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.