Supervisor Case Management

Amazon Connect Cases enables your customer service organisation to track, collaborate, and resolve customer cases. A case represents a customer’s issue. It is created to record the customer’s issue, the steps and interactions taken to resolve the customer’s issue, and the outcome. Octavebytes has developed a Supervisor Case Management Tool, a cutting-edge web application tailored for the seamless management of Amazon Connect cases.


Empower your agent with Voice, Chat and Task handling capabilities.


Take advantage of read-to-use infrastructure to scale up your resources as your business grows.

Customized Dashboard

Built-in Channel and Queue based reporting agent dashboard.

Quick Onboarding

Built on industry standards make it flexible to integrate with your existing CRM application.

Feature Set

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