Supervisor Case Management
Amazon Connect Cases enables your customer service organisation to track, collaborate, and resolve customer cases. A case represents a customer’s issue. It is created to record the customer’s issue, the steps and interactions taken to resolve the customer’s issue, and the outcome. Octavebytes has developed a Supervisor Case Management Tool, a cutting-edge web application tailored for the seamless management of Amazon Connect cases.
Omnichannel
Empower your agent with Voice, Chat and Task handling capabilities.
Cloud-native
Take advantage of read-to-use infrastructure to scale up your resources as your business grows.
Customized Dashboard
Built-in Channel and Queue based reporting agent dashboard.
Quick Onboarding
Built on industry standards make it flexible to integrate with your existing CRM application.
Feature Set
- Supervisors gain access to comprehensive case details,
- 360 view of open/close cases across multiple teams.
- Real-time status updates,
- Efficient case closure capabilities,
- The option to append comments to cases.
- View comments against cases
- View customer information with cases
- A powerful multi-filter search feature for quick and precise case retrieval.
- Ability to view cases from different Amazon Connect instances.
- Multi-Region Support.
