Omnichannel

Empower your agent with Voice, Chat and Task handling capabilities.

Cloud-native

Take advantage of read-to-use infrastructure to scale up your resources as your business grows.

Customized Dashboard

Built-in Channel and Queue based reporting agent dashboard.

Quick Onboarding

Built on industry standards make it flexible to integrate with your existing CRM application.

Octave Agent Desktop

Octave Agent Desktop is an Omnichannel agent dashboard application designed for Call Center Agents. It is a feature rich application which helps your agent to handle voice and chat interactions in parallel. Its out of box dashboard provides a quick insight on performance and current Contact Center Matrixes.

Empower your agent with Octave Agent Desktop

Do your agents spend much time logging on different screens? Switching in between screens makes them frustrated? Empower them with OctaveAgentDesktop today. It provides all that your agent needs to complete a task. In addition, it reduces Call Handling Time (CHT) and helps agents meet Contact Center KPIs with ease. 

OctaveAgentDesktop is designed for agents. It is your agent's next ‘Buddy’.It enables agents to complete their tasks within the minimum time required.

What Octage Agent Desk got out-of-box?

Want to see Octave Agent Desk in action?

We offer 14 days free trial - No credit card or any other upfront payment needed. Our team will help you to set up with your Amazon Connect instance and you can start using it.

Flexible Pricing

Why OctaveBytes?

We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect.

We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.

Agent Desktop
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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

BOOK A DEMO

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