Octave Agent Desktop
Octave Agent Desktop is an Omnichannel agent dashboard application designed for Call Center Agents. It is a feature rich application which helps your agent to handle voice and chat interactions in parallel. Its out of box dashboard provides a quick insight on performance and current Contact Center Matrixes.
- Empower your agent to handle voice, social media chat and tasks.
- Out of box agent dashboard for quick insights.
- Call reason (wrap-up) handling at the end of call.
- Embedded CRM features and possibility to integrate with your existing CRM.
- Easy to deploy and scale whenever you like.
- Flexible pricing with 24/7 Octave Standard Support included.
Omnichannel
Empower your agent with Voice, Chat and Task handling capabilities.
Cloud-native
Take advantage of read-to-use infrastructure to scale up your resources as your business grows.
Customized Dashboard
Built-in Channel and Queue based reporting agent dashboard.
Quick Onboarding
Built on industry standards make it flexible to integrate with your existing CRM application.
Empower your agent with Octave Agent Desktop
Do your agents spend much time logging on different screens? Switching in between screens makes them frustrated? Empower them with OctaveAgentDesktop today. It provides all that your agent needs to complete a task. In addition, it reduces Call Handling Time (CHT) and helps agents meet Contact Center KPIs with ease.
OctaveAgentDesktop is designed for agents. It is your agent’s next ‘Buddy’.It enables agents to complete their tasks within the minimum time required.
What Octage Agent Desk got out-of-box?
- Simple one-step Agent CCP login.
- Built in agent dashboard.
- Realtime Queue and Channel based matrixes.
- Call reason code (wrap-up) option.
- Standard Customer Management.
Flexible Pricing
- Pay per seat and utilize as much you like.
- Option to have customized plans.
- Two weeks free trial.
- No upfront setup cost. Just pay per seat license.
- 24/7 Octave Standard Support included.
Why Octavebytes?
We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect.
We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.
