WhatsApp Integration with Amazon Connect & Amazon Lex

Octavebytes provides integration services for  amazon connect chat or any chat solution with WhatsApp business API.

Empower your customer through personalised messages using WhatsApp Business API

Pricing structure

The customer initiates a chat conversation with WhatsApp. The initial support is provided by an Amazon Lex chatbot integrated with WhatsApp using the Twilio WhatsApp API. When a user initiates a request to speak to a customer service agent, Amazon Lex invokes an outbound API call request to Amazon Connect using AWS Lambda. Finally, Amazon Connect initiates a contact flow to place an outbound call to a customer.

Features:-

Bring your own number

Self-Service with Visual IVR

Rich Media

Outbound Template Messaging

Why Octavebytes?

We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

Plan Your Way to Motivate Employees

Employees expect flexibility in their work schedules — especially when there have been long shifts with remote and hybrid working models. Continuous improvement in their working tools could convert them from frustrated to ‘happy’ employees.

Working with right people

We are AWS Select Tier Services partner company. We are doing everything which makes us your right partner for Amazon Connect. Stay tuned on our blogs & news section for more details.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
Hello there
Hello there
Hello there
Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

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