Octavebytes provides integration services for amazon connect chat or any chat solution with WhatsApp business API.
Empower your customer through personalised messages using WhatsApp Business API
The customer initiates a chat conversation with WhatsApp. The initial support is provided by an Amazon Lex chatbot integrated with WhatsApp using the Twilio WhatsApp API. When a user initiates a request to speak to a customer service agent, Amazon Lex invokes an outbound API call request to Amazon Connect using AWS Lambda. Finally, Amazon Connect initiates a contact flow to place an outbound call to a customer.
We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.
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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.