WhatsApp Integration with Amazon Connect & Amazon Lex

Octavebytes provides integration services for  amazon connect chat or any chat solution with WhatsApp business API. Empower your customer through personalised messages using WhatsApp Business API

Pricing Structure

The customer initiates a chat conversation with WhatsApp. The initial support is provided by an Amazon Lex chatbot integrated with WhatsApp using the Twilio WhatsApp API. When a user initiates a request to speak to a customer service agent, Amazon Lex invokes an outbound API call request to Amazon Connect using AWS Lambda. Finally, Amazon Connect initiates a contact flow to place an outbound call to a customer.

Bring your own number

Self-Service with Visual IVR Rich Media

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