Amazon Connect setup and back office integrations forAustralian customer to improve Customer Service
Australian customer has 20+ agents. The requirement was to implement an inbound & outbound call center on Amazon Connect.In the first phase 6+ inbound call
Enhancing Call Center Operations with Amazon
Background Client: A small-sized Online Education portal. Location: USA Objective: To automate note-taking and session management during customer calls usingAmazon Connect, Amazon Lex, DTMF (Dual-Tone
Amazon Connect, Zendesk and Salesforce Integration for
Background A Logistic company in UK aimed to improve its call handling and reduce wait times by integrating Amazon Connect with Salesforce & then with
Amazon Connect Integration with Salesforce and Zoho CRM
Background A mid-sized travel company in New Zealand faced challenges managing inbound and outbound call information from their customer support operations. They used Amazon Connect
Enhancing Contact Center Reporting with AWS
Background A leading logistic company in the UK aimed to improve its reporting capabilities to better monitor IVR interactions, agent performance, and overall operations. By
Amazon Connect helps E-commerce Company toimprove their Customer Service experience
Migration to Amazon Connect from AirCall Amazon Connect is revolutionizing the customer service domain. Recently we completed a migration project for a customer where we