Call Control Management

Provides call controls and management in embedded CCP including the ability to accept, hold, resume, transfer, mute and conference when needed.

Handle Inbound Calls

From the main view of HubSpot, With CCP your agent can answer the incoming call within the Hubspot interface. By embedded CCP agents spend less time on switching between tabs..

Customer Interactions

On a customer call the interactions are automatically created in Hubspot against the customer.

Quick On-boarding

With one time configuration on your Hubspot Administrator account you can enable your sales and marketing people with handling Voice & Chat interactions.

Handle Outbound Call

Once contact is opened from the list of contacts, you can make a call to that customer by clicking on the call icon from HubSpot. It will make a call to the customer from amazon connect embedded CCP.

Search on Call Arrival

On Call arrival, customer’s data automatically popped up to the agent, if two customers are associated with one number then it will show a popup to select one.

Call Recording

All calls are recorded by default. The agent can pause or resume call recording while in a call. The agent can listen to recorded calls from that call activity.

On Demand Service

Our connector is flexible it can be configured for Inbound only as well as for Outbound and can be configured for both.

Integrate your HubSpot with Amazon Connect

Octave HubSpot CTI Connector is developed for Amazon Connect customers who are looking for seamless integration between Hubspot and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside HubSpot desktop and allows agents to use call control in using an embedded softphone. 

Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.

Equip your agent with the right tools

Octave HubSpot CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time.  By using Octave HubSpot CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field). 

All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.

What Octave HubSpot CTI Connector got out-of-box?

HubSpot CTI Connector

Want to see Octave Agent Desk in action?

We offer 14 days free trial - No credit card or any other upfront payment needed. Our team will help you to set up with your Amazon Connect instance and you can start using it.

CTI Connector-1

Flexible Pricing

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

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