Octave HubSpot CTI Connector
Integrate your HubSpot with Amazon Connect
- Agents can change states e.g. Ready, Not-ready, Break.
- Agents can manage call controls like answer, hold, transfer, end.
- Phone Call Activity is automatically linked to a matched caller.
- Flexible pricing with 24/7 Octave Standard Support included.
Call Control Management
Provides call controls and management in embedded CCP including the ability to accept, hold, resume, transfer, mute and conference when needed.
Handle Inbound Calls
From the main view of HubSpot, With CCP your agent can answer the incoming call within the Hubspot interface. By embedded CCP agents spend less time on switching between tabs..
Customer Interactions
On a customer call the interactions are automatically created in HubSpot against the customer Profile.
Quick On-boarding
With one time configuration on your Hubspot Administrator account you can enable your sales and marketing people with handling Voice & Chat interactions.
Outbound Call
Click-to-Dial. Agent can make an outbound call by clicking on the call icon from HubSpot Contact.
Search on Call Arrival
On Call arrival, customer’s data automatically popped up to the agent, if two customers profiles are associated with one number then agent has the capability to select the relevant profile.
Call Recording
All calls are recorded by default. The agent can pause or resume call recording while on a call. The agent can listen to recorded calls from that call activity with in hubspot interface.
SMS & Social media channels
Our CTI connector supports SMS and social media channels Facebook, WhatsApp, Instagram etc
Equip your agent with the right tools
Octave HubSpot CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time. By using Octave HubSpot CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field). All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.
What Octave HubSpot CTI Connector got out-of-box?
- Single / Multi & No Match
- Click to Dial
- Call Control Management
- Screen Popup
- Inbound and Outbound call services
- Phone Call Activity
- Flexible pricing with 24/7 Octave Standard Support included.
- Support SSO with Google Workspace
Flexible Pricing
- Pay per seat and utilize as much you like.
- Option to have customized plans.
- Two weeks free trial.
- No upfront setup cost. Just pay per seat license.
- 24/7 Octave Standard Support included.
