About our company

Octavebytes is innovating the customer experience. As an AWS Select Tier Services partner, we specialize in the design, delivery & migration of businesses to Amazon Connect, a next-generation cloud call centre. Our expertise is focused on CTI connectors, enterprise-level integration, customer experience, customized reporting, AI Chatbots and Omnichannel. Customer Experience is the core of our product development and solution design strategy. We believe customer interactions should be Easy, Effective, Consistent and Insightful across all channels.

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AI Chatbot

Become Bot first; Automate your customer service with a BOT and never miss a chance to help your customers. With bot-first approach you can have your Voice & Chat channel integrated with Amazon Lex and let it handle first.

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Omni-channel

Meet your customer where they are; Engage your customers on platforms of their choice. We can help with enabling your system for your customers to be reachable on almost all channels e.g. Voice, Chat, WhatsApp, Email & SMS.

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Customer Satisfaction

Turn customers into fans; Providing seamless customer experience can ultimately increase the satisfaction level of your customer, bring loyalty in them and eventually turn them into fans.

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Reports & Monitoring

Right Insight of Right Time is a Key; Get the perfect real-time & historical reports of IVR & agents for inbound and outbound calls. Our Octave Agent Desktop allows you to link up multiple data sources( on-prem or in-cloud) and offers real-time and historical insights into customer interactions.

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Skills-based routing

Transform Human Interaction; Each time your customer interacts your brand it is an opportunity to win their trust. To minimize wait times and ensure an end customer gets the answer they need, it is important to route them to the right agent. With skills-based routing, it ensures contacts are sent to the right person.

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Voice Recording & Sentimental Analysis

Seamlessly Convert Raw Text Data to AI Text Data; We can help converting Call Center recordings and chat conversations to text script. These scripts could be converted to AI text data with which your contact center supervisors and agent can better understand the customer sentiment.

Octave Agent Desktop

Octave Agent Desktop is an Omnichannel agent dashboard application designed for Call Center Agents. It is a feature rich application which helps your agent to handle voice and chat interactions in parallel. Its out of box dashboard provides a quick insight on performance and current Contact Center Matrixes.

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Amazon Connect

Amazon Connect is easy to set up Omnichannel Cloud Contact Center. It delivers dynamic, natural and personalised experiences to enhance Customer Experience at a lower cost. If you are looking for a cloud solution for your Contact Center which provides a unified experience across multiple channels, such as Voice, Chat, and Email, welcome to the Octavebytes Amazon Connect page.

Octavebytes help you to uncover the benefits which Amazon connect will bring to your business. More details

Our Integrations

Why Octavebytes?

We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

Plan Your Way to Motivate Employees

Employees expect flexibility in their work schedules — especially when there have been long shifts with remote and hybrid working models. Continuous improvement in their working tools could convert them from frustrated to ‘happy’ employees.

Working with right people

We are AWS Select Tier Services partner company. We are doing everything which makes us your right partner for Amazon Connect. Stay tuned on our blogs & news section for more details.

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We provide free consultancy. Our experts gather your requirements and help you with best possible solution.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Hello there
Hello there
Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

BOOK A DEMO

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