Octave MSCRM CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between Microsoft Dynamics and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside Microsoft Dynamics desktop and allows agents to use call control in using an embedded softphone.
Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.
Octave Microsoft Dynamics CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time. By using Octave Microsoft Dynamics CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field).
All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.
What Octave MS CRM CTI Connector got out-of-box?
We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect.
We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.
We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.