Call Control Management

Provides call controls and management using the Microsoft Dynamics interface, including the ability to accept the call, hold, resume, transfer, mute and conference when needed.

Click-to-Call

With Click-to-Call your agent can initiate the call from a customer contact phone number or via entering the number directly in the CCP panel.

Single & Multi match

Customer’s ANI is searched against multiple Phone fields which can be configured on the CTI toolbar against the respective (Leads, Accounts, Contacts) entity.

Pause & Resume Call Recording

While taking to the customer, agent has the ability to pause & resume the call recording to the customer's sensitive data is not recorded.

Integrate your Microsoft Dynamics with Amazon Connect

Octave MSCRM CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between Microsoft Dynamics and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside Microsoft Dynamics desktop and allows agents to use call control in using an embedded softphone.

Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.

Equip your agent with the right tools

Octave Microsoft Dynamics CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time.  By using Octave Microsoft Dynamics CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field).

All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.

What Octave MS CRM CTI Connector got out-of-box?

CTI Connector

Want to see Octave Microsoft Dynamics CTI
Connector in action?

We offer 14 days free trial - No credit card or any other upfront payment needed. Our team will help you to set up your Microsoft Dynamics with Amazon Connect instance and you can start using it.

CTI Connector-1

Flexible Pricing

Why OctaveBytes?

We are an AWS Partner company focused on Amazon Connect. We are helping businesses to set up their Intelligent Cloud Call Center on Amazon Connect.

We have expertise in developing products on top of Amazon Connect technology stack. We focus on Customer Telephony Integration, Enterprise-level Integration, Customer Experience Enhancement, and Customized Reporting & Dashboards.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
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Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

BOOK A DEMO

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