MSCRM CTI Connector for Amazon Connect
Integrate your Microsoft Dynamics with Amazon Connect
Octave MSCRM CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between Microsoft Dynamics and Amazon Connect. Amazon Contact Control Panel (CCP) runs inside Microsoft Dynamics desktop and allows agents to use call control in using an embedded softphone. Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.
- Support for CIF2.0 & OmniChannel
- Get Available Agent List before Call Transfer
- Agent can change states e.g. Ready, Not-ready, Break.
- Agent can manage call controls like answer, hold, transfer, end.
- Phone Call Activity is automatically linked to a matched caller.
- Flexible pricing with 24/7 Octave Standard Support included.
Call Control Management
Provides call controls and management using the Microsoft Dynamics interface, including the ability to accept the call, hold, resume, transfer, mute and conference when needed.
Click-to-Call
With Click-to-Call your agent can initiate the call from a customer contact phone number or via entering the number directly in the CCP panel.
Single & Multi match
Customer’s ANI is searched against multiple Phone fields which can be configured on the CTI toolbar against the respective (Leads, Accounts, Contacts) entity.
Pause & Resume Call Recording
While taking to the customer, agent has the ability to pause & resume the call recording to the customer's sensitive data is not recorded.
Equip your agent with the right tools
Octave Microsoft Dynamics CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time. By using Octave Microsoft Dynamics CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field). All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.
What Octave MS CRM CTI Connector got out-of-box?
- Agent State Change
- Pause & Resume
- Single Match / Multi march search
- Call Control Management
- Screen Popup
- Phone Call Activity
- Flexible pricing with 24/7 Octave Standard Support included.
Flexible Pricing
- Pay per seat and utilize as much you like.
- Option to have customized plans.
- Two weeks free trial.
- No upfront setup cost.
- 24/7 Octave Standard Support included.
