MSCRM CTI Connector for Amazon Connect

Integrate your Microsoft Dynamics with Amazon Connect

Octave MSCRM CTI Connector for Amazon Connect is specifically developed for Amazon Connect customers who are looking for seamless integration between Microsoft Dynamics and Amazon ConnectAmazon Contact Control Panel (CCP) runs inside Microsoft Dynamics desktop and allows agents to use call control in using an embedded softphone. Agents spend less time on redundant lookups and switching between different tabs and applications to access data from CRM.

Call Control Management

Provides call controls and management using the Microsoft Dynamics interface, including the ability to accept the call, hold, resume, transfer, mute and conference when needed.


With Click-to-Call your agent can initiate the call from a customer contact phone number or via entering the number directly in the CCP panel.

Single & Multi match

Customer’s ANI is searched against multiple Phone fields which can be configured on the CTI toolbar against the respective (Leads, Accounts, Contacts) entity.

Pause & Resume Call Recording

While taking to the customer, agent has the ability to pause & resume the call recording to the customer's sensitive data is not recorded.

Equip your agent with the right tools

Octave Microsoft Dynamics CTI Connector empowers your agents with the right tools to increase First Call Resolution (FCR) by reducing Call Handle Time.  By using Octave Microsoft Dynamics CTI Connector customer’s data is automatically popped-up on the agent screen against ANI ( or any unique field). All your Contact Center Administrator needs is one-time configuration and there you go. On next login your all agents will have embedded Amazon Connect CCP.

What Octave MS CRM CTI Connector got out-of-box?

Flexible Pricing

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