Octave Voice Recording
Call Recording Solution
Call Recording and Workforce Engagement for Amazon Connect, Cisco, Avaya and Genesys Octave/Our Call Recording is a reliable, secure, and compliant call recording solution that also provides smart tools to improve contact centre operational efficiency and workforce engagement.
- Supports remote Cisco Jabber and Webex clients. Integrates with Amazon Connect, Cisco Avaya and Genesys
- Record agent screen from the beginning of the call until the end of wrap-up time.
- Listen to the selected call and speak to the agent without the customer hearing.
- Transcribe, analyze and score customer interactions.
- Flexible pricing with 24/7 Octave Standard Support included.
Call Recording
Supports remote Cisco Jabber and Webex clients. Integrates with Amazon Connect, Cisco Avaya and Genesys.
Screen Recording
Record agent screen from the beginning of the call until the end of wrap-up time.
Live Coaching
Listen to the selected call and speak to the agent without the customer hearing.
Speech Analytics
Transcribe, analyze and score customer interactions.
