Octave Voice Recording

Call Recording Solution

Call Recording and Workforce Engagement for Amazon Connect, Cisco, Avaya and Genesys Octave/Our Call Recording is a reliable, secure, and compliant call recording solution that also provides smart tools to improve contact centre operational efficiency and workforce engagement.

Call Recording

Supports remote Cisco Jabber and Webex clients. Integrates with Amazon Connect, Cisco Avaya and Genesys.

Screen Recording

Record agent screen from the beginning of the call until the end of wrap-up time.

Live Coaching

Listen to the selected call and speak to the agent without the customer hearing.

Speech Analytics

Transcribe, analyze and score customer interactions.

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