Call Recording Solution

Call Recording and Workforce Engagement for Amazon Connect, Cisco, Avaya and Genesys

Octave/Our Call Recording is a reliable, secure, and compliant call recording solution that also provides smart tools to improve contact centre operational efficiency and workforce engagement.

Call Recording

Supports remote Cisco Jabber and Webex clients. Integrates with Amazon Connect, Cisco Avaya and Genesys.

Screen Recording

Record agent screen from the beginning of the call until the end of wrap-up time.

Live Coaching

Listen to the selected call and speak to the agent without the customer hearing.

Speech Analytics

Transcribe, analyze and score customer interactions.

Why Octavebytes?

We are an AWS ( Select Tier Services) Partner company with offices in Europe & Asia. We have distributed team consisting of AWS Certified Solution Architects, Experience Developers, Product Managers and a Channel Management team.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

Plan Your Way to Motivate Employees

Employees expect flexibility in their work schedules — especially when there have been long shifts with remote and hybrid working models. Continuous improvement in their working tools could convert them from frustrated to ‘happy’ employees.

Working with right people

We are AWS Select Tier Services partner company. We are doing everything which makes us your right partner for Amazon Connect. Stay tuned on our blogs & news section for more details.

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We provide free consultancy. Our experts gather your requirements and help you with best possible solution.

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We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.
Hello there
Hello there
Hello there
Why OctaveBytes?
Boost Your Customer Experience
Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.
Plan Your Way to Motivate Employees
Employees expect flexibility in their work schedules — especially when there’s been long shifts to remote.

Why OctaveBytes?

We are an AWS Partner company with offices in Europe, the Middle East and Asia. We have distributed team consisting of Solution Architects, Product Owners and Partner Networking.

Boost Your Customer Experience

Businesses are recognizing the power of customer experience (cx) when it comes to growing loyalty, lowering operational costs and securing long-term growth.

BOOK A DEMO

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