Amazon Connect & HubSpot CTI Connector

A Leading Australian energy renewable appliance company chooses Octavebytes to revamp their contact centre operations with Amazon Connect, the company’s technology for Contact Center as a Service (CCaaS). With the help of Amazon Connect, an intuitive omnichannel cloud contact centre, you can deliver first-rate customer care and a smooth interaction across voice and chat. In addition, Pay-as-you-go pricing from AWS lowers the costs while streamlining contact centre operations and boosting agent productivity.

Octavebytes have deployed their CTI connector for Hubspot CRM, which eliminates the need for agents to toggle between applications. With Octave CTI Connector, any customer data associated with the customer profile pops up on the agent interface. Our connector supports both inbound & outbound voice calls. Connector Demo 

High Volume Outbound auto-dialling

Contact centres receive and make outbound calls to existing & potential customers. The agents make most of these calls manually using external or internal systems. To address the issue of lost agent productivity Amazon connect introduced a high-volume outbound dialling feature. With high volume-outbound dialling, businesses proactively reach more customers across voice, SMS & email channels. Our Integration team successfully integrated Amazon Connect High volume Outbound dialling with a CRM solution, which helps them to reach potential leads automatically and improves agent efficiency.

Our Experts can help your Contact Centre to migrate to Amazon Connect. In addition, we can assist in the design and implementation. We also provide 24/7 support for our customers.  

In the end, I would like to share a New Product Release Announcement! We are thrilled to announce the release of Octave Vision. It is Wallboard & Reporting solution for Amazon Connect. It helps Contact Center Stakeholders to have a 360° view of the Contact Center.

 

You can contact us at sales@octavebytes.com.